What’s with all the animosity between IT and business users?
Christopher Koch provided a summary
of the string of hate-posts from
Slashdot, where it got so bad that some users were suggesting a revolt
against IT. There seems to be no end to the impassioned replies, impossible
demands, and scathing insults.
Koch followed up later with some suggestions for improvements.
These included forming structured relationships (it’s not the people, it’s the
roles they’re in) and adding a layer of separation (a designated ambassador on
the business side).
When it comes to business intelligence/data warehousing
projects, I agree that business “power users” can be powerful allies. In my
Therapy for IT and Business Users” I suggested these approaches for
I agree that there can be issues between IT and users, but it
doesn’t have to get ugly.
How is the relationship between IT and business users in your company?