Lauren Gibbons Paul interviewed Howard Dresner and me for an article on training, which was published in SearchManufacturing ERP.com this week:

Training is the final step of a software implementation and the one everyone loves to skip. The scenario is all too common. Companies spend time up front justifying the purchase, selecting the software and implementing it and then decide they’re done — giving short shrift to the crucial last piece.

When it comes to business intelligence (BI) software implementation, this mistake could render the whole undertaking null and void. BI training that goes beyond the tool’s technical features is crucial to helping employees gain the insights they need to do their jobs better, industry observers say.

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Speaking of BI training, some things never change. The situation is not so different from years back when I wrote this article: Training? We don’t need no stinkin’ training …